How do you protect your patient rights when hospitals are full to capacity? My husband recently had to go to the ER due to bleeding associated with his Chemo treatments. They ran some tests but wanted to keep him overnight. The hospital was full, as were all area hospitals, due to viral pnuemonia. They were going to leave him in the ER and already had people stacked in the hallways. Healthcare workers are being stretched more and more these days. I recommend if you have a loved on or friend in the hospital please be there for them and act as their advocate.
Posted: 14 Mar 2006 08:51 AM Originally Posted: 07 Mar 2006 12:05 PM
Protecting our Patients' Rights is everyone's responsibility. Healthcare providers, patients and family members are a team with one goal, keeping our patients safe.
Achieving this goal is more challenging when the hospital census is at capacity and the emergency room is full.
Several steps are taken when this situation occurs which includes activating overflow areas such as the ATC and/or PACU which requires additional staffing.
This seems to be what you and your husband experienced, all of which was complicated by computer problems and your husband's food tray not being delivered in a timely fashion. Please accept our apology for not having met your expectations.
We agree totally with your statement that patients need to have a family member or friend with them to act as their advocate.
Specific complaints or concerns can be addressed with the Patient Advocated assigned to each patient center, but there is no substitute for the caring and concern of a family member or friend.
Ellen Siegel, MS, RN Senior Clinical Quality Improvement Analyst