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I am MD Anderson: Celebrate Service

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By Barbara Bowman, J.D, vice president, Patient Services

bowman.jpgCustomer service a focus all year round
National Customer Service Week is Oct. 3-7, and this year MD Anderson is doing it up big by celebrating our patients and their families, as well as our employees and volunteers who demonstrate exceptional customer service.

Those visiting our main campus in Houston's Texas Medical Center will see posters featuring employees and volunteers who were nominated by peers for their customer service. The posters are accompanied by videos in which the employees and volunteers share their stories.

Throughout the week, you can see some of these videos on the MD Anderson Cancer Center News Facebook page or on our YouTube channel. I'm so honored to work with such dedicated and amazing people.

At MD Anderson, we're always working to improve and enhance the experiences of our patients and visitors. One of the ways we're doing that is through a customer service work group called the "Wait Watchers."

This group, along with employees from our Facilities Management team, are refurbishing the clinic waiting and lobby areas, and making pagers available to patients so they can move around our institution while waiting for their appointments.

The team also is working to add patient communication monitors to most of our care centers, so you'll have a better idea of how long it will be before your appointment.

Do you have thoughts on how we can enhance your experiences?

I encourage patients and caregivers to participate in the satisfaction survey you receive in the mail following your visit, and share feedback or concerns with your patient advocate.



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